How website enquiry details are handled.
This privacy policy explains what information may be collected through the Pomona Eco Solutions website, why it may be used, and the choices available to visitors when they get in touch.
What information may be collected
- Name, phone number and email address.
- Property, job and service details included in an enquiry.
- Photos or videos you choose to send by email or WhatsApp.
- Basic website usage and advertising-attribution data only if you accept optional measurement cookies.
How that information may be used
- To reply to enquiries and provide quotes.
- To arrange visits, call-outs or follow-up contact.
- To manage work, records and customer communication.
- To improve the website and measure whether advertising led to an enquiry where optional measurement has been accepted.
Lawful bases
Enquiry details are usually processed because they are needed to respond to a request, take steps before a booking or quote, or to manage work that has been asked for. Some information may also be kept where there is a legitimate business reason to do so, such as record-keeping, service follow-up or protecting the website and enquiries process.
Optional website and advertising measurement only runs where consent has been given through the cookie banner. You can review that choice at any time on the Cookie Policy page.
Sharing and retention
Website hosting and email providers help us run the site and respond to you. Enquiry forms use FormSubmit to forward the details you submit. With optional consent, Google Analytics measures website use, Google Ads measures whether advertising led to an enquiry, and Google supplies live reviews and the embedded contact-page map. Google Fonts is requested when pages load. These providers may receive technical information such as your IP address and browser details; see our cookie policy for the consent choices and services used. We do not sell your enquiry details.
Enquiry details are kept only for as long as reasonably necessary to respond, quote, manage any related work and meet legal, tax, accounting or insurance obligations where those apply.
Your rights
You can ask for access to personal information held about you, ask for inaccurate information to be corrected, or ask for information to be erased where appropriate. You can also object to processing based on legitimate interests, or ask for processing to be restricted where the law allows.
If you are unhappy with how personal information has been handled, you can also complain to the Information Commissioner’s Office (ICO).
Questions about privacy
Pomona Eco Solutions is responsible for personal information collected through this website.
For questions about this policy or a website enquiry, contact [email protected].
For information about consent choices and optional measurement cookies, visit the Cookie Policy page.