Do you cover all of Liverpool?
Yes. Liverpool is the main service area, with nearby locations across Merseyside also covered depending on the job. See the areas we cover page for more detail.
FAQ
Frequently asked questions about plumbing, heating, boilers and gas work in Liverpool.
This page brings together the most common questions asked by homeowners, landlords, letting agents and property managers before booking plumbing, heating, boiler or gas work with Pomona Eco Solutions.
General Questions
Straight answers to the questions customers ask most.
If the question you need is not listed here, call or send a WhatsApp message or photos and the next step can usually be made clear quickly.
Are you Gas Safe registered?
Yes. Pomona Eco Solutions is Gas Safe registered. The registration number is 937522 and can be verified at gassaferegister.co.uk. All gas engineer work is carried out under this registration.
Can I request a quote first?
Yes. A quote request or a practical conversation about the job is encouraged before anything is booked in. Use the contact page or call directly.
How much does a boiler service cost?
Boiler service visits start from £80, with the exact booking confirmed around the boiler, property and any known issues.
How much does a landlord gas safety check cost?
Landlord gas safety checks start from £50, with portfolio or multi-property arrangements discussed separately where needed.
What is the emergency call-out charge?
Emergency call-out charges start from £80, with availability, travel and the nature of the plumbing issue confirmed as clearly as possible before attendance.
What is the best way to get in touch?
For urgent issues, call. For photos or videos of the problem, WhatsApp is ideal. For non-urgent quote requests, the contact form and email also work well.
Do you offer 24/7 emergency plumbing?
Yes. Urgent leaks, burst pipes and sudden plumbing issues can be discussed by phone at any time. See the emergency plumber page for guidance on what to do first.
Can I send a WhatsApp message or photos before booking?
Yes. A WhatsApp message, photos or short videos often help make the problem clearer before attendance.
Do you help landlords and letting agents?
Yes. Landlords, letting agents, property managers and managed properties are all part of the intended customer base. More detail is on the landlords and letting agents page.
Do you have reviews?
Yes. Pomona Eco Solutions has 5-star Google reviews from local customers. You can read them on the reviews page.
Do you provide public liability insured work?
Yes, the business operates with the appropriate insurance in place for the work it carries out.
Do you offer workmanship guarantees?
Workmanship is carried out to a professional standard, with any specific guarantee wording confirmed as part of the quoted job scope where relevant.
Do you cover managed property portfolios?
Yes. Repeat maintenance, boiler support, emergency plumbing and CP12 coordination can all be discussed for portfolios. See the property support page.
Do you offer boiler installation, repair and servicing?
Yes. Boiler installation, boiler repair and boiler servicing are all core services.
Can you help with boiler fault codes and lockouts?
Yes. Fault codes, reset loops and lockout issues can all be part of a broader boiler diagnosis, along with pressure loss, no hot water and boiler not working complaints.
Can you help with recurring boiler errors?
Yes. Repeated display warnings or reset issues can be investigated as part of a proper boiler fault diagnosis.
How do I know whether to repair or replace a boiler?
That depends on the age of the boiler, the fault, repair history and what the wider system needs. See boiler replacement cost guidance or the boiler repair page — the goal is to talk through the sensible option rather than defaulting to replacement.
Do you offer boiler installation quotes after survey?
Yes. Boiler installation pricing is normally quoted after checking the property, the existing setup and the work involved. The boiler replacement cost page covers what affects the price.
Can you carry out landlord gas safety certificates?
Yes. CP12 landlord gas safety support is available for single properties and wider managed portfolios. The gas safety record page covers what the certificate includes.
Can access be arranged with tenants?
Yes. Access coordination can be handled in a practical way for landlord, agent and property manager clients. More on the landlords page.
Do you offer annual reminder support for gas safety work?
Yes. Annual follow-up and reminder-style support can be discussed as part of ongoing landlord or portfolio work.
Can you help if radiators have cold spots?
Yes. Cold spots, circulation issues and underperforming radiators are common reasons to investigate heating performance or discuss power flushing. Radiator replacement may also be worth considering where radiators are old or damaged.
Is power flushing always the answer?
No. Power flushing should be recommended only where the symptoms and system condition make it the sensible next step.
What should I do first with a burst pipe or active leak?
If it is safe to do so, isolate the water supply and call as soon as possible. The emergency plumber page has step-by-step guidance on what to do first.
Do you offer renewable heating or energy-upgrade advice?
Yes. Renewable heating and home energy upgrades form part of the wider offer where they suit the property.
Still got a question?
Call, WhatsApp or send an enquiry and get a straight answer without the usual trade-site waffle.